Clear answers to use Fudi with confidence

For restaurants and diners

Fudi Rewards is a loyalty platform for restaurants that brings together visits, progress and diner rewards in a single app. Restaurants operate their programs from the app and complement the administration with the web dashboard.

For restaurants and diners

Fudi Rewards is for both: diners discover restaurants and manage rewards, while restaurants set up programs, locations, team and operation.

For restaurants and diners

Yes, restaurants and diners use the same app. An account can participate as a diner and have access to restaurants based on ownership, invitations, and role.

For restaurants and diners

Select Download Fudi on this site and choose App Store for iPhone or Google Play for Android. If you are in a restaurant that uses Fudi, you can also use the download QR code prepared by the restaurant.

For diners

Yes, you can open the public menu from a browser. To explore the platform, record visits or manage rewards you need the app.

For restaurants

You need to create a Fudi Rewards account, basic restaurant information and an active subscription.

For restaurants

You can create programs by visits and level programs by visits. The first rewards milestones; The second allows you to advance through levels with its own benefits.

For restaurants and diners

The diner accumulates one visit for each accepted registration and receives rewards on the configured visits. Upon completion of the cycle, the behavior defined by the restaurant is applied.

For restaurants and diners

The diner advances by reaching the visits required for each level. Levels may include permanent benefits and rewards.

For restaurants

A restaurant can choose a single public and visible program for its diners.

For restaurants

Yes, anyone with permission to manage loyalty can open the program card and edit settings or layout. Fudi preserves consistent rules for existing progress.

For restaurants and diners

It retains settings and progress, but does not process visits, advancements, or exchanges. The expirations continue to run and the program can resume.

For restaurants

Pausing is temporary and reversible; archiving removes the program from active operation and does not function as a pause.

For restaurants

Yes. You can define a start date and an end date for the program. Outside of this period, the program does not allow you to register visits, advance or redeem rewards.

For restaurants and diners

To use Fudi you have access to several QR codes: a QR for the menu, a fixed and dynamic QR for visits, and a QR for downloading the app; It also uses a personal QR of the diner and a temporary one for exchanges.

For restaurants and diners

The landline belongs to a branch and lasts until it is regenerated or disabled; the dynamic changes periodically to reduce reuse. Both require an authenticated flow.

For restaurants

Yes, owner or administrator can enable it, choose branch and download it for printing. Authorized managers can view or print existing codes.

For restaurants

Yes, the fixed and dynamic QR of visits identify the branch where the activity occurs.

For restaurants and diners

No, opening the link in the browser never registers a visit by itself; Authentication and authorized confirmation are required.

For diners

Open the central scanner and read the fixed or dynamic QR. Fudi validates code, account, program and location where applicable before accepting.

For restaurants

Yes, the authorized team can search for an account by email or phone number, or scan your personal QR, and confirm the visit to a branch.

For restaurants and diners

Allows the authorized team to identify the account before an operation. It is stable and does not directly contain name, email or telephone number.

For restaurants and diners

Check connection, camera, location and validity. Request another if it is dynamic; for a fixed one, the restaurant must confirm that it is still enabled and has not been regenerated.

For restaurants and diners

The camera reads QR and the location calculates distances or validates proximity to a branch. Without permission, those functions may not be completed.

For diners

In the Home card and in the program details, where you will see visits or level, next goal and recent activity.

For diners

In Rewards, Available shows first the redeemable ones and then the next ones with an opaque appearance; History brings together redeemed and expired ones.

For restaurants and diners

The diner shows a temporary QR and the team reviews and confirms the redemption before it expires.

For restaurants and diners

To reduce reused captures and ensure that the redemption corresponds to an available reward from that account.

For restaurants and diners

The reward is not lost; If it is still available, the diner can generate a new code.

For restaurants and diners

It is preserved, but does not increase or allow redemptions during the pause; Rewards follow their expiration date.

For restaurants and diners

Each level has a visitation requirement and can grant benefits while the diner remains there; The card shows the progress to the next.

For restaurants

From the app, open your profile and choose to register a restaurant. Complete name, category, public data and the first branch; The restaurant will remain private until it meets the requirements and you decide to publish it.

For restaurants

Yes. You can complete the profile, branches, team, menu and program while the restaurant is in private mode. Hiring a plan and publishing are separate actions.

For restaurants

It must have a name and category, logo, at least one active branch, a loyalty program configured and an active subscription. When everything is ready, the owner must confirm the publication.

For restaurants

You may be missing a setup requirement, an active subscription, or final publishing confirmation. Review the Setup Guide and the Visibility option in the app.

For restaurants

In the restaurant's private profile, open Branches and choose New branch. Records address, map location, time zone, hours and status; you need permissions and available capacity in the plan.

For restaurants

You can keep active even the branches contracted in your subscription. The owner can view or adjust capacity from Plan Management.

For restaurants

Yes. An authorized owner or administrator can edit address, coordinates, time zone, and weekly schedule, including closed days and schedules that end the next day.

For restaurants

When published, it appears in Explore and search results. The profile brings together benefits, information, branches, hours and the available menu.

For restaurants

In the app, open Team, choose Invite member and indicate email, role and branch scope. Only the owner or an administrator with permission can send invitations.

For restaurants

The roles are owner, administrator, manager and staff. Each has different permissions and, except for the owner, may be limited per branch.

For restaurants

The owner controls billing, tax data, equipment and property. The administrator configures the restaurant and equipment; the manager operates loyalty and reporting; personnel perform permitted operational tasks. The final scope also depends on the assigned branches.

For restaurants

Yes. You can grant access to all branches or select some. If a manager or staff member does not have global access, they must be assigned to at least one branch.

For restaurants

Open Team and check pending invitations. From there you can resend or revoke; a revoked or expired invitation can no longer be accepted.

For restaurants

The owner initiates the process from the dedicated section of the web dashboard, confirms their identity and selects an eligible member, the role they will retain and their branches. The transfer only ends when the other person accepts within the deadline.

For restaurants

You must open the application, review restaurant, plan, billing and the role that the previous owner will retain; complete or confirm the requested data and accept before expiration.

For restaurants

It does not change ownership or permissions. The current owner must start a new application if they still wish to transfer the restaurant.

For restaurants

Upon acceptance, the new owner gains control of the restaurant and access to billing management. The subscription is preserved and the previous owner maintains the role and branches defined in the request.

For restaurants

In the app, open Menu, define the currency, create categories and add dishes with name, description, price and image. Then order the content and control its availability.

For restaurants and diners

Yes. When the restaurant and its menu are available, the website shows the cover, logo, categories and dishes without requiring a login.

For restaurants and diners

No. You can consult the public menu from a browser. The app is necessary to explore Fudi, accumulate visits and manage rewards.

For restaurants

Get the menu QR from your configuration and place it on tables, counters or printed materials. This QR opens the menu page and is different from the codes for registering visits.

For restaurants

Yes. A member with permissions can create, edit, sort, hide or delete items from the restaurant's private profile.

For restaurants

Currently the menu is managed at the restaurant level. Addresses, hours and other information for each branch are shown separately.

For restaurants

You can prepare the menu without a program. For your public URL to be available, the restaurant must be published, and publishing does require a loyalty program set up.

For restaurants

The Essential plan costs $599 MXN per month per branch and includes VAT. Check Prices before contracting because conditions may change.

For restaurants

The Essential plan includes an app for the team, dashboard, roles, several branches, experience for diners, visits with QR, digital menu, history, reports, alerts and basic automations, with no limit on customers. Check prices for the current offer.

For restaurants

The owner opens Subscription on the dashboard, chooses plan and branch capacity and completes the secure payment with Stripe. Upon returning, you will be able to publish when the setup is complete; pay does not publish automatically.

For restaurants

The capacity corresponds to the number of active branches contracted. The monthly amount is calculated per branch according to the current price.

For restaurants

Yes. The owner can review plan and capacity in Plan Management. Fudi displays the summary of the change before sending it to Stripe's secure flow.

For restaurants

From Subscription open the secure Stripe portal. There you can manage payment methods and information available for your billing account.

For restaurants

Open the payment alert or Plan Management and continue to the secure Stripe portal to review your payment method or retry. If the problem persists, contact support.

For restaurants

The bank may require authentication, an updated payment method, or attention to a bill. The Fudi alert directs you to the Stripe portal to complete the corresponding action.

For restaurants

Cancellation is scheduled for the end of the paid period. When finished, the settings are preserved, but the restaurant no longer meets the publishing requirement and goes into private mode.

For restaurants

If the cancellation is scheduled and the period is still active, you can resume before it ends. If it has already ended, you will have to hire again.

For restaurants

In Subscription you can see plan, capacity, cost and next billing. Invoices and payment methods are viewed in Stripe's secure portal.

For restaurants

The owner can open Tax Data in the dashboard and save the information required for billing. Check that it matches your tax situation before using it.

For restaurants and diners

Download Fudi Rewards, choose Create Account and register your details, or continue with an available provider. Then check your email when Fudi asks you to.

For restaurants and diners

Yes. You can use Google or Apple where available. To log in again, use the same provider and email with which you created or linked the account.

For restaurants and diners

Enter the code sent to your email in the app. If it does not arrive, check spam, confirm the address and request a new shipment when the option is enabled.

For restaurants and diners

On the login screen, select Forgot your password?, enter your email and follow the link received. The link may expire and should only be opened by the recipient.

For restaurants and diners

Open My Profile and select Change Password. If your account uses only Google or Apple, you can still sign in with that provider without creating a password.

For restaurants and diners

Yes. Fudi offers Spanish and English; use the language selector in the app or dashboard. Preference may vary between devices or browser.

For restaurants and diners

Confirm the email, try the same access method you signed up with, and use Recover Password if applicable. If it is not resolved, contact support.

For restaurants and diners

In the app, open My Profile and choose Sign Out. In the dashboard open your avatar and select the same option. This does not delete your account or its information.

For restaurants and diners

In My Profile open Risk Zone and choose Delete Account; confirm with the requested code. If you are an owner, you must first transfer or resolve ownership of your restaurants.

For restaurants and diners

Fudi uses authentication, code checks on sensitive actions, role permissions, and session revocation. Also protect your credentials and do not share passwords or codes.

For restaurants and diners

The authorized team can see the information necessary to identify you and confirm transactions, such as your display name and, in authorized search flows, email or phone. Access depends on role and operation.

For diners

It contains a signed credential that allows Fudi to securely resolve your account. It does not directly include your name, email, telephone number or a readable public identifier.

For restaurants and diners

The location is used to calculate distance to restaurants and, in certain visit records, validate proximity to a branch. You can deny permission, but those functions may be limited.

For restaurants

The published information can be seen by any diner. Private settings, reports, team, and billing are only available to authorized members based on their role and branches.

For restaurants

Each role enables specific actions and can be limited to certain branches. The backend re-validates those permissions on each operation; Hiding a screen is not the only protection.

For diners

Confirmed visits, advancements, and redemptions remain linked to your account to show progress and history while you participate in the applicable programs.

For restaurants and diners

The account becomes unavailable and Fudi logs out. The Privacy Notice explains how personal data is processed and what information may be retained in accordance with the applicable purposes and obligations.

For restaurants and diners

Yes. Deleting it disassociates your participation as a diner and you lose access to progress and rewards. If you are an owner, you should settle the ownership of your restaurants first.

For diners

No. Opening a link using GET does not register visits. Fudi requires an authenticated account and valid confirmation to process the transaction.

For restaurants and diners

Use the support form and indicate that your request relates to privacy or data. It includes the account email and the necessary context, but never passwords, temporary codes or complete payment information.

For diners

Confirm that Fudi showed the successful registration and update the program. Check connection, location, validity of the QR and the allowed interval between visits; avoid repeating scans without confirming the result.

For restaurants and diners

Increases the brightness, shows the full code and generates a new one if it is temporary. The team must use Fudi with connection, access to the restaurant and permissions for that operation.

For restaurants

Confirm that they used the correct email and check spam. The owner or administrator can resend it; if it expired or was revoked, you must create a new one.

For restaurants

It can be in private mode, demo, without active subscription or with pending requirements. Review the Setup and Visibility Guide before republishing.

For restaurants

Verify that your subscription is active and that all Guide requirements are complete. Payment does not publish on its own: you must confirm Publish restaurant.

For restaurants and diners

Open the Support page and submit the form with your name, email, subject and a clear description of the problem.

For restaurants

Yes. Use the Support form, select or indicate a business issue and include the approximate number of branches and what you need to evaluate.

For restaurants and diners

Includes name, account email, device or browser, restaurant and branch affected, steps taken and error message. Do not send passwords, temporary codes, current QR codes or full card details.