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Programs, visits and progress

My visit was not added

Check the confirmation, QR, location, and program status if your progress hasn't changed.

Type
Troubleshooting
For
Diners
Where
Mobile app
Revised
23 Jul 2026
Article content
  1. What to check

A visit increases your progress only when Fudi accepts it.

What to check

  1. Confirm that the registered visit message appeared.
  2. Check your connection and reload Home.
  3. Verify that you scanned the visits QR from the Fudi scanner.
  4. If the branch validates location, grants permission and remains within the allowed radius.
  5. Request a new QR if the dynamic code has expired.

The visit may be refused if:

  • you have already registered another one within the allowed interval;
  • the QR is invalid, was revoked or has already expired;
  • you are outside the authorized location;
  • the restaurant is in private mode;
  • the program is paused, archived or out of date;
  • the account belongs to the team of the same restaurant.

The error dialog shows the cause that Fudi was able to identify. If the problem persists, share it with the restaurant before trying again.

Do you need help with this procedure? Share the article and the step where you stopped.
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