Rewards and redemptions

Procedure · Diners Redeem a reward Generate a temporary QR and show it to the restaurant team to confirm your redemption. Procedure · Diners Check available and upcoming rewards Review what you can already redeem and how much you have left to get your next rewards. Reference · Diners Understand the types of rewards Find out what you can get in visit programs and level programs. Explanation · Diners How Reward Validity Works It distinguishes the validity of a reward from the time available to use its redemption QR. Procedure · Diners Show the QR of a reward Generate a temporary code and present it to the restaurant team to request the redemption. Procedure · Diners Check redeemed or expired rewards Check the status and date of rewards that are no longer available. Troubleshooting · Diners My reward is not available Identifies if the reward is still upcoming, expired, redeemed, or temporarily locked. Troubleshooting · Diners The reward QR has expired Generate a new code if the reward is still available. Procedure · Restaurants Scan the QR of a reward Scan a diner's temporary code and review the redemption before confirming it. Procedure · Restaurants Confirm a trade Confirm a valid reward at the selected branch. Reference · Restaurants Roles that can manage exchanges Know who can scan and confirm rewards at each branch. Troubleshooting · Restaurants The exchange appears as a duplicate Check if the QR has already been used before scanning again.