My reward is not available

Check how the reward appears in Fudi:

• Opaque and with padlock: it is still close. The card indicates how many visits are left.
• In History as Expired: its validity has expired and cannot be recovered from the app.
• In History as Redeemed: the restaurant has already confirmed its use.
• No longer appearing: the restaurant or program may not be publicly available.

If it appears available but does not open

1. Refresh the screen by swiping down.
2. Check your connection.
3. Confirm that the restaurant is still public and the program is active.
4. Try to open the reward again.

A paused program does not process redemptions. Progress is preserved, but you must wait for the restaurant to resume it.

If you have just completed a visit and the reward does not appear, first check that the visit has been accepted.