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Subscription and billing

Resolve a pending payment action

Regain access when your subscription indicates payment requires attention.

Type
Troubleshooting
For
Restaurants
Roles
Owner
Where
Mobile app, Web dashboard
Revised
22 Jul 2026

The app displays a payment action when there is a subscription that no longer grants access. The specific cause may be a late payment, an unpaid invoice, an incomplete down payment, or an inactive status.

  1. Open Subscription. From the app, the action opens the authenticated web dashboard.
  2. Read the alert to identify the exact status.
  3. If it is a pending renewal, select Resolve payment in Stripe.
  4. If it is the initial payment, go to Plan Management and select Retry Payment.
  5. Return to Fudi and check the new status.

Don't confuse this alert with Action Required when changing plans: that second warning lists incompatible configurations, not a problem with the card.

Do you need help with this procedure? Share the article and the step where you stopped.
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