Subscription and billing
Understand subscription statuses
Identify what each status means and when it requires action.
- Active: the plan is paid and can sustain publication as long as other requirements are met.
- Trial Period: Access continues until the end of the displayed trial.
- Payment overdue: Could not collect a renewal; There may be a grace period.
- Unpaid: Stripe has exhausted its automatic attempts and there is an outstanding invoice.
- Incomplete: the initial payment was not completed; Try again from Plan Management.
- Incomplete expired or Paused: the subscription does not give paid access and the restaurant remains private.
- Scheduled Cancellation: The subscription remains valid until the indicated date and can still be resumed.
- Canceled: access ended; you need to create a new subscription to publish again.
Local status is synced to Stripe. A payment fix may take until Fudi processes the corresponding update.
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