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Subscription and billing

Understand subscription statuses

Identify what each status means and when it requires action.

Type
Reference
For
Restaurants
Roles
Owner
Where
Web dashboard
Revised
22 Jul 2026
  • Active: the plan is paid and can sustain publication as long as other requirements are met.
  • Trial Period: Access continues until the end of the displayed trial.
  • Payment overdue: Could not collect a renewal; There may be a grace period.
  • Unpaid: Stripe has exhausted its automatic attempts and there is an outstanding invoice.
  • Incomplete: the initial payment was not completed; Try again from Plan Management.
  • Incomplete expired or Paused: the subscription does not give paid access and the restaurant remains private.
  • Scheduled Cancellation: The subscription remains valid until the indicated date and can still be resumed.
  • Canceled: access ended; you need to create a new subscription to publish again.

Local status is synced to Stripe. A payment fix may take until Fudi processes the corresponding update.

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