Visit QR
QR code does not load
Check connection, branch, program and channel when the QR does not appear or stops renewing.
A QR may not load if there is no connection, the branch is not available or the channel has stopped accepting activity.
Quick checks
- Confirm that the phone, tablet or monitor has internet.
- Close the screen and reopen Printed QR Code or Dynamic QR Code.
- Select an active branch within your reach.
- Verify that the corresponding channel is enabled.
- For dynamic QR, confirm that there is an active loyalty program.
- If you use the browser, open the link copied from the app again and keep its branch parameter.
If the dynamic QR stays stopped
The submission must be renewed before the counter reaches zero. Reload the browser and avoid saving modes that suspend the tab.
If the problem continues
Write down the restaurant, the branch, the type of QR and the message displayed. Do not share screenshots that allow the current code to be read; Send that data to support.
Do you need help with this procedure?
Share the article and the step where you stopped.
Contact support